Privacy Policy
Privacy Policy
This Privacy Policy (the “Policy”) applies to the collection, use , disclosure and/or processing of an individual customer’s Personal Data defined under the Personal Data Protection Act 2012 (Singapore) by H.L. Yong Company (Pte) Ltd.
1. What information do we collect?
1.1. When ordering or registering on our site, or participating in our lucky draws and promotions, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and/or phone number, and payment information. You may, however, visit our site anonymously.
1.2. We collect information from you when you register on our site, place an order or subscribe to our newsletter, or participate in our lucky draws and promotions.
1.3. We may also ask to take your photograph if you participate in and win our lucky draws and promotions.
2. What do we use your information for?
2.1 Any of the information we collect from you may be used in one of the following ways:
2.1.1. To evaluate your preferences and for the maintenance and improvement of the Website
2.1.2. To process transactions and refunds
2.1.3. To send periodic emails containing information and updates pertaining to your order).
2.1.4. To send marketing communications with the applicable consent required under the Personal Data Protection Act 2012 (Singapore).
2.1.5. To administer lucky draws or promotions.
2.1.6. To publish information about lucky draw or promotion winners, including names and photographs, on our website and social media platforms.
3. How do we protect your information?
3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
3.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
3.3. After a transaction, your credit card information will not be stored on our servers.
4. Do we use cookies?
4.1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
4.2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
4.3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
5. Do we disclose any information to outside parties?
5.1. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties inside or outside of Singapore who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to treat this information in accordance with the privacy practices set out in this policy. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links
6.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Personal Data Protection Act 2012 (Singapore)
7.1. By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act 2012 (PDPA)of Singapore, and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission ("PDPC") of Singapore.
7.2. Under the PDPA, business contact information (e.g., name, business address, business telephone number) is not considered personal data when used for business communications. We may use such information without explicit consent for business-related purposes.
7.3. By participating in our lucky draws or promotions, you consent to the collection, use, and disclosure of your personal data, including your name and photograph, for the purpose of administering the lucky draw or promotion and publicizing the results.
7.4. You have the rights as defined under the PDPA to:
- Access your personal data in our possession or control
- Request correction of any error or omission in your personal data
- Withdraw your consent for the collection, use, or disclosure of your personal data. However, such withdrawal of your consent may result in delay or failure in provision of our products and/or services to you.
- Request information about our personal data protection policies and practices
7.5. In the event that you choose to collect items from our office, please be informed CCTV surveillance cameras are in use.
8. Data Retention
8.1. We will retain your personal data for as long as it is necessary to maintain your website user account, fulfill the purposes for which the personal data was collected, or as required by law.
8.2. After which, we will securely dispose of or anonymize your personal data.
9. Scope of Policy
9.1. This Policy applies only to personal data collected through our website and to our lucky draws and promotions that may be conducted through our social media platforms.
10. Terms and Conditions
9.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
11. Your Consent
11.1. By using our site, or participating in our lucky draws or promotions, you consent to this Policy.
12. Changes to this Policy
12.1. If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.
13. Contacting Us
13.1. If there are any questions regarding this Policy you may contact us using the contact form or directly to our Data Protection Officer at mabel.ha@hlyong.com
Date of Policy: August 2024